399b Responsible Gaming — Our Commitment to Safe & Healthy Play
399b believes entertainment should be fun and in control. The physical and mental well-being of every player is our top priority.
Our Commitment — Players Come First
Gaming at 399b is a form of entertainment, not a source of income. We want you to play for fun and stay aware of your own limits. Responsible gaming means managing your time, money, and emotions wisely.
We believe every player deserves the right to make informed decisions. 399b is committed to supporting that awareness — by providing tools, sharing information, and offering help when it's needed.
- Gaming is for entertainment only — not to recover losses or pay off debts.
- Set time and spending limits before each session.
- Avoid placing bigger bets in an attempt to recover money you've lost.
Recognize Risky Behavior
Watch out for these warning signs and consider taking a break:
- Spending more than you can afford.
- Chasing losses by placing repeated bets to win back money.
- Not having enough money for everyday expenses.
- Playing far longer than originally planned.
- Skipping sleep, meals, or work to keep playing.
- Being unable to stop playing.
- Feeling restless or irritable when you're unable to play.
- Hiding your gaming activity from family or friends.
- Using gaming as a way to cope with stress.
Ways to Manage Your Time & Budget
Decide in advance how much you're willing to spend on gaming each week or month. That amount should come from your entertainment budget only — not from savings, food money, or household expenses. Use the deposit limit feature on 399b to help you stay on track.
Set a time limit for each gaming session and stick to it. Setting an alarm or letting someone close to you know can help. Take breaks during long sessions — get up, walk around, drink some water.
If you need a break, you can pause your account at any time. For long-term self-exclusion, reach out to the 399b support team — we're always here to help.
You can set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it cannot be exceeded — it's the most effective way to stay in control of your budget.
Minor Protection
Registration and gaming on 399b is strictly for individuals aged 18 and above. Allowing minors to use the platform is strictly prohibited.
A few simple steps to keep younger family members away from online gaming:
- Use a password or PIN to lock your device.
- Keep your login credentials out of reach of children or younger siblings.
- Use parental control software on your devices.
- Have open, honest conversations with younger family members about responsible gaming.
If you suspect a minor is accessing your account, notify 399b immediately.
Life Balance & Professional Support
Gaming is just a small part of life. Family, friends, work, education, and health should always come first. If gaming starts to upset that balance, take it seriously.
Some ways you can help yourself:
- Spend time on hobbies and activities beyond gaming.
- Spend quality time with family and friends and share how you're feeling.
- Make sure you're getting regular exercise and enough sleep.
- Don't hesitate to talk to someone you trust if you feel you need to.
If gaming feels like it's getting out of control, seeking professional mental health support is the right move. Mental health specialists and counsellors are available in Bangladesh — reaching out is a sign of awareness, not weakness.
Contact the 399b support team: [email protected]
Quick Support Steps
-
Set a deposit limit on your account.
-
Contact the support team to take a temporary break.
-
Apply for self-exclusion if needed.
-
Seek professional mental health support.
We're Here for You
399b is always here for any questions or support. For more information, FAQ Section View.